---
title: "User management"
url: "https://help.clients.app.rydge.fr/en/article/new-article-4368e2ad-7d2a-4fbc-b31e-0b6581d6ace3"
language: "en"
last_updated: "2026-10-15T08:58:28.235Z"
---

# User management

The customer area **RYDGE Conseil** allows you to manage the users attached to your entity/entities: view and modify their information, add new users, manage their access rights, or remove a user. Depending on your profile, you may also need to follow a specific procedure to change your email address.

### **How do I access the list of users?**

Log in to your [RYDGE Conseil customer area](https://app.rydge.fr/), then:

-   Click on the menu **“Entity”** in the navigation bar
-   Select **“Users”** and find the relevant user in the list.

Click on the three dots **in the “Options” column to access the available actions.**

### **How do I view or modify a user's information?**

To view a user's information or update it:

-   Go to the menu **“Entity”**, then to the section **“Users”**
-   Click on the three dots **in the “Options” column next to the relevant user**Select
-   “User Information”

View the information displayed in the panel that opens. You can update your First Name, Last Name, and landline phone number.

Modify the necessary information, then click **“Validate”** to save the changes.

| ℹ️ Updating your mobile phone number must be performed by your RYDGE Conseil representative. |
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### **How do I add a user to your client portal?**

If you are an administrator of your client portal, you can invite new users and set their access rights. Follow these steps:

-   In the menu **« Entity »**, select **« Users »**
-   Click on **« Add a user »**, top right
-   Enter the email address of the new user. Then fill in their title, last name, first name, phone country code and phone number
-   Click on **« Add a user »**

Select the rights to assign to this user by checking the boxes corresponding to the menus they need to access.

-   Click on **« Grant selected rights »** to confirm the assignment of rights.

A confirmation informs you that the user has been invited. They receive an email allowing them to create their account and log in to the client portal.

**Has the new user not received their invitation email?** Contact our RYDGE Conseil customer support (contact details at the bottom of the page) so that a new email can be sent to them.

### **How do I view or modify a user's rights?**

Rights determine the features and sections each user can access. They must be assigned based on their profile and needs.

To view or modify a user's rights:

-   Go to the menu **"Entity"** then to the section **"Users"**
-   Find the relevant user and click on the three dots **in the "Options" column**Select
-   "Edit rights"**View the assigned rights and check or uncheck the necessary access permissions**
-   Click on
-   "Confirm" **to save the changes.**

A green badge confirms that the changes have been saved. If a red badge accompanied by an error message appears, contact customer support.

| 💡 In case of subscription to the offer "**RYDGE Conseil x Pennylane**", checking the "Accounting management tool" checkbox along with selecting a role from those available allows, upon validation, to automatically create access for the relevant contact on the Pennylane platform. Conversely, removing this right removes the user from the account on Pennylane. |
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### **What are the rights of an administrator?**

A user identified as an executive is, by default, an administrator of the account. The administrator can add users and assign them administration rights or rights tailored to their needs. They can also modify or remove rights for users in their entity.

If you do not have administration rights, contact your company's administrator to request the necessary access.

If you are an executive or administrator and you are missing rights even though your offer includes access to an accounting, payroll management, or steering tool, contact your local firm or Customer Relations support.

### **How to remove a user from your client portal?**

If a user should no longer access your entity, you can revoke their access.

-   Access the menu **“Entity”**, then the section **“Users”**
-   Click on the three dots **in the “Options” column next to the user concerned**Select
-   “Remove user”

A confirmation window appears. Verify your choice, then confirm by clicking again on **“Remove user”**

**Warning: this action permanently removes the user from the entity concerned.** Make sure you select the correct user before confirming.

### **How to change the email address of your RYDGE Conseil account?**

#### The procedure depends on your profile.  
**You are the account administrator**

To use a new email address:

-   Create a new user with your new email address
-   Assign them the same rights as your current account, including administrator rights.
-   Activate your new account from the invitation email.

Send a request to [**relation-client@rydge.fr**](mailto:relation-client@rydge.fr) so that the Customer Relations department reflects this update in our enterprise software, designates the new contact as signatory of the engagement letter and removes the old contact.

#### **You are a secondary user (non-administrator)**

Contact the administrator of your organization who will proceed with the change by creating a new user and assigning the same rights and access as those of your old account.

You will receive an invitation email to activate your account and log in with your new address.

Once your new access is operational, the administrator can remove the old account from " **Entity** Users **Remove user**.

* * *

If you encounter any problem, do not hesitate to contact your support  
at **09 73 73 30 00,** by email: [**or via the help center available by clicking on the button "**](mailto:relation-client@rydge.fr)" then on the tab **"SUPPORT".**